At AfriHill Migration, we value the trust you place in us and are committed to providing transparent and fair services. This Refund Policy outlines the circumstances under which refunds may be issued.
1. Non-Refundable Services
- Service fees become non-refundable once work on your application has commenced (e.g., consultation, documentation, submission).
- Third-party charges such as embassy fees, biometric fees, medical examination fees, and courier charges are strictly non-refundable.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- If AfriHill Migration is unable to deliver a paid service due to internal factors beyond your control.
- If payment was made in error and reported within 48 hours, provided the service has not yet commenced.
3. Visa Outcomes
- Visa decisions are made solely by embassies and immigration authorities. AfriHill Migration cannot influence or guarantee outcomes.
- No refund will be issued in cases of visa refusal, denial, or delay.
4. Refund Request Process
- Requests must be submitted in writing via email to [Insert Official Email].
- Include your full name, service paid for, payment receipt, and reason for request.
- Approved refunds will be processed within 14 working days.
5. Mode of Refund
Refunds will be issued via the original payment method unless otherwise agreed.